A major chunk of organization’s valuable technology resources are consumed in day-to-day management of existing applications and infrastructures, thus leaving them with very little time for strategic initiatives.
Our Application Management Services (AMS) offer opportunities for enterprises to focus on their core business competencies, while leaving day-to-day IT operations to be managed by Path. Our customers save time and effectively utilize resources to focus on strategic business issues, while we focus on aligning IT efficiency with business needs to deliver unmatched business value.
For the last one decade, Path has been managing mission critical applications for number of large and medium size enterprises, both in private and government sectors. Organizations today are looking for AMS not only for just cost saving/irisk mnimizing, but also for business optimization and driving business growth.
Benefits of outsourcing managed services are:
Access to skilled resources and Subject Matter Experts (SMEs)
Better managed service with defined SLA
Proactive monitoring – preventive action resulting in increased MTBF
Improved efficiency
Focus on core business
Segregation of Duties
Flexibility – ramp up and ramp down
At Path, we understand the fact that IT budgets are often limited and CIOs have a daunting task to balance it between maintaining existing applications on one hand & implementing new initiatives on the other. Path’s Application Management Services is aimed to get more value out of application management and even save a few bucks for channelling it into new initiatives. We first understand your business domain, technology roadmap, processes and applications, and then work out a suitable model to optimize and align appropriate resources to deliver improved services to the business.
Our Offerings:
Application Maintenance
Our delivery processes are broadly based on ITIL Service Lifecycle and covers Incident Management, Problem Management, Request fulfilment, Access Management, Knowledge Management, Release Management, Configuration Management, Change Management, Service Level Management.
We provide Application Maintenance for bespoke applications, developed in Microsoft, Oracle and open source technologies.
Application Consultancy
Our consulting services include requirement assessment, applications for outsourcing, sourcing strategy, setting up of support organization, defining KPIs & matrices, support process standardization in line with ITIL processes.
Support Portal
VmanageIT, a web-based on-line call management system, covers complete lifecycle of a call from registration to closure. It also provides complete tracking of RFC (Request for Change), with version control and release management. Other features include role based access, proactive & reactive SLA management and escalation, comprehensive enquiry and dashboard reporting. A highly cost-effective solution can be used by any IT organization involved in supporting internal or external customers.
Engagement Models
Our Engagement Models are flexible and designed to match the requirements of any business model.
APPLICATION MANAGEMENT SERVICES
