At path, we believe that quality is a culture, expressed in our commitment & interaction with the customers and responsiveness to their needs & expectations, integral and un-compromised part in the products and processes we deliver to them. In our pursuance of quality with an organizational objective, we have put in place robust ISO certified processes to ensure that we deliver quality in which we have not only met several external quality parameters, but are even more stringent about setting and meeting our own exacting standards for measurable business benefits with enhanced productivity, cost savings and faster time-to-market.
Path began the Quality initiative with the process mapping for ISO 9001:2008 certification.
Assessment by Bureau Veritas found us in accordance with requirements of the new ISO 9001:2008 International Standards. As part of the ISO initiative we laid out institutionalization of Quality Management Systems (QMS), formal project management, review and control procedures, formal methods for software designing practices and formal process change mechanism.
The receipt of ISO 9001:2008 certification, the most widely recognized international standard for quality management systems, is an important step in maintaining our strategic plan and focus. "We believe that certification validates our commitment to providing superior quality and in building long-term relationships with not only our clients, but our employees as well".
We keep ourselves up-to-date on emerging practices and trends in the industry and are involved in development of new initiatives by a team of experienced implementers who have already proven themselves as an effective unit in planning, design, implementation and sustenance of IT Services.
We continue to refine, align and automate our services delivery process as one of the top initiatives within path, to reduce average call handling time & reduce number of customer initiated escalations, through Operational Metrics and reporting.
Salient features of our quality program
Ensures that our projects are completed on schedule
Cycle time reduction due to lower rework rate
Defect prevention - Reduce In-Process and Post release defect rates
Skill Enhancement - Imparting Trainings to all members to achieve Certification
Resource Optimization through High visibility tools for tracking of all the Human Resources
We continue to refine, align and automate our services delivery process as one of the top initiatives within path, to reduce average call handling time & reduce number of customer initiated escalations, through Operational Metrics and reporting.
Quality Processes
Our processes are structured for quality - our process documentation and consulting tools ensure that we have everything on record; our automation tools automate the complete project management/software engineering process, our training tools build the necessary quality orientation and our visibility tools help monitor projects on a real-time basis and ensure that the customer is never out of touch.
At path, Quality is a continuous process that is reflected in the Company's emphasis on making every Partner in the company part of the Quality processes and methodologies.
What it means for you Assurance - that quality on your project will never be compromised be it product, process or service.
Confidence - being an established outsourcing partner with its vast support network, principal certified professionals and real world experience in implementation and sustenance of IT projects; you can be sure that your Infrastructure will be implemented and maintained to utmost level of performance.
The Best Industry practices implemented to
Adapt Technology that optimizes Customer Satisfaction & maximizes Productivity
Adapt Support Model to enhance Availability and Performance of IT Infrastructure
Advantages of scalability - continue focusing on your core business while still having access to mature and specialist Enterprise Application skills and solutions.
Best technology through 'Best of Breed' alliances, Knowledge management and innovation.
Contact
if you wish to know more about Quality at path, please get in touch with:
QUALITY 
