Driving Efficiency and Responsiveness Across
Every Customer Touchpoint

Faster resolutions, streamlined service processes, optimized costs, and enriched customer experience are the need of the hour for every service organization. A robust Customer Service solution can help not only to automate and simplify the daily customer service processes, but also facilitate stronger customer interactions, based on loyalty and trust.

ServitiumCRM is a best in class, comprehensive Customer Service CRM designed to support end-to-end after sales processes of organizations servicing customers across multi-products and geographies.

Mapped with cross-industry service processes and best practices, ServitiumCRM is currently driving efficiency and responsiveness across the service operations for some of the leading companies across industries like Consumer Durable, Home Appliances, Electronics, Mobile/Tablets, Desktops/Laptops, Inverter, Battery, Water Purifier, Sanitary/ Bathroom Fittings, etc.

Our Offering cater to:

Field Service Operations   Walk-In Operations
servitiumcrm

Deployment model

On Premise:

  • One-time set-up and deployment cost.
  • Customization and integration as required.
  • AMS contract for regular upgrades and maintenance.

On Cloud:

  • Subscription model.
  • No additional investment on infrastructure or maintenance.
  • High Scalability as per usage.
  • Regular-free upgrades.
  • Zero risk of downtime and outages.

Industry Experience

  • Consumer Durables
  • Consumer Electronics
  • Inverter Batteries
  • Multi Brand Service Providers
  • Water Purifier/RO
  • Mobile/Laptop/RO
  • Sanitary Washroom Fitting

If you would like our representatives to connect with you about our services and solution, please drop us a line at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +91 120 4726 100, +91 97118 96699

You can also submit your details here

Customer Speak

We have been using ServitiumCRM for over 3 years now and have been very satisfied with the product and services provided by Path. It's a One-point-solution for all our service offerings and stakeholders, thus ensuring there’s no data loss, duplicity of efforts and improved visibility for business leaders.

The implementation of CRM has helped us manifolds. While the business now have an agility to add new products, branches, ASCs, Engineers, to its network in no time; the Business Admin has rights to configure masters from front end; thus reducing the dependency on IT. The CRM also has checks and validations for leakages and fraud control. It has enabled implementation of standardized Services across all company authorized Centres. Above all, there's an ease of use for our contact centre, service centres and technicians.

We have always found Path's team helpful and open to new ideas for improvement of processes in the CRM.

We wish team Path best wishes for its future endeavour.

Ajit Singh
Head - Service, Orient Electric