• Queue definition enables the users to define own queues and prioritize them up to N - levels of classification. It also caters to special / exception queues - for example reminder accounts and complaint queues
• Flexible data sourcing provides mechanism to integrate it with any core BFSI system
• Packed with flexible rule based escalation of single or bulk accounts
• Contact Recording: Responses of the processed calls can be integrated with the core system
• Reminder/Follow Up alerts: Automatic system for providing alerts based on responses
• Single Sign-on: Integrated with Path’s application security shell vSecure to allow Single Sign On (SSO) among multiple applications
• Web Enabled System: A fully secured web-based System allowing the information to be available on-line across different geographical locations

• Path has conceived vCollect on the basis of its domain experience in the BFSI Segment, having worked for some of the biggest financial services, credit card processing organizations in the world. Developed using proven similar product experience
• Pre-packaged and bundled with data adapter technology framework
• Minimum customization required, almost ready to use product
• Configurable to specific organization, user, account etc.

vCollect is designed and developed in-house by Path, a Microsoft Certified Partner. Obvious choice was to use core skill of company and develop this product around Microsoft platform using some of their latest products. Other factors considered were inherent benefits of Microsoft products vast installed base, stable products and skilled resources availability.

• Deployment Architecture
• Web Server: Server to host Asp.Net web pages. This could be a Windows Server or Windows 2000 computer running ASP.NET applications
• Application Server: Server that will host the business logic. This could be a Windows Server or Windows 2000 computer; these computers are application server hosting .Net remoting objects
• Database Server: This could be a Windows Server or Windows 2000 computer with MS-SQL Server
• Client Definition: A computer that runs a web application. This could be a Windows XP Professional, Windows XP Home, Windows 2000, Windows NT 4.0, Windows ME or Windows 98 computer with Internet Explorer 5.5 or more, Internet Information Server, Windows O/S, .Net Framework
• Software
• VB.Net, ASP.net
• SQL Server D.B. Library
• . NET Framework
• Internet Explorer 5.5+

More ready to use Data Adapters to be available for other core application systems. To provide more feedback options to the core system, enabling core system to automatically do required actions, like change of address, resending invoice, cancel hold etc. Integrate vCollect with EPABX and SMS.