ServitiumCRM’s in-built analytics and insights feature offers a powerful tool for data-driven decision-making. With visibility into real-time data, custom dashboards, and access to actionable insights, your teams can optimize processes, make better informed decisions and identify new opportunities for delivering customer-centric solutions.
Reports
- Aging Analysis: Monitor the age of pending tasks to build timely resolution.
- ASC Performance: Monitor ASC performance to identify areas of improvement.
- Inventory Consumption: Track consumption to identify trends and improve forecasting.
- Quality Code Report: Analyse recurrent issues through Symptom, Defect, and Repair data to support product development.
- CSAT: Measure customer satisfaction and inform decisions to enhance customer experiences.