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Beyond the Paradigm Shift: How Data, AI, and Collaboration are Rewriting After-Sales Service

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In my earlier article, The Evolving Face of After-Sales Service: Why OEMs, CIOs, Service Heads & Customers Demand a Paradigm Shift, I spoke about the growing realization that the traditional, reactive model of after-sales service is no longer enough. Customers expect immediacy, enterprises demand cost-efficiency, and CIOs are under pressure to enable digital-first ecosystems. The […]

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Database Modernization: Reduce Costs, Increase Agility with Open Source

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Data is the foundation of digital transformation. Yet many enterprises are still shackled by aging, monolithic database systems that drain budgets and slow innovation.Open-source databases have emerged not only as viable alternatives to traditional relational database management systems (RDBMS) but also as superior choices in many scenarios. From reducing the total cost of ownership (TCO)

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The Evolving Face of After-Sales Service: Why OEMs, CIOs, Service Heads & Customers Demand a Paradigm Shift

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For decades, after-sales service was often outsourced to local dealers or retailers. You’d buy a washing machine or a microwave, and if something went wrong, you’d haul it back to the store or pray someone from the shop would show up. It was a dealer’s job, and service quality varied wildly. Today, after-sales has become

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Beyond Network Firewalls: Why It’s Time to Rethink Your Data Security Strategy

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Let me start with something that might sound a little bold: Just having a network firewall today is not enough. And if that’s all you’re relying on to protect your data, you’re more vulnerable than you think. I’ve spoken to countless teams, from startups to enterprises, and the most common response I hear when I

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Why Database Security Should Be Your Top Priority

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“The average cost of a data breach jumped to USD 4.88 million from USD 4.45 million in 2023” – IBM Cost of a Data Breach Report 2024. Database Security isn’t optional anymore. It’s existential. Your database holds your customer records, your payroll systems, intellectual property, and contractual obligations. When the database houses everything from sensitive

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The Invisible Threat: Why Field Service Fraud Is Costing You More Than You Think

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When we think of fraud, our minds typically jump to cybercrime, data breaches, or financial scams. Rarely do we talk about the subtle, slow-leaking fraud happening in field service operations. But what if I told you that this overlooked threat could be quietly draining your revenues, eroding customer trust, and crippling operational efficiency? Field Service

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The Rising Role of Low-Code/No-Code in Modern Business Landscapes

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Today, digital transformation is how you stay in the game.And yet, in conversations with peers, clients, and teams, one challenge keeps surfacing: “We have the ideas, but we can’t move fast enough.”Traditional development cycles often get bogged down by limited IT bandwidth, shifting priorities, or budget bottlenecks. I’ve seen it happen more times than I

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Shield Your Data from Any Disaster, Natural or Man-Made

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Over the past few years, I’ve had countless conversations with IT leaders who share a common concern: “Are we truly prepared for a disaster, not just technically, but operationally?” It’s a fair question. Because disasters today don’t always look like floods, fires, or earthquakes. Increasingly, they look like ransomware lockouts, misconfiguration, insider breaches, or even

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Path Infotech and Ispirer Announce Strategic Partnership to Drive Legacy Modernization with an Automation-First Approach

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Path Infotech, a leading digital transformation solutions provider, has announced a strategic partnership with Ispirer Systems, a global leader in intelligent automation for database migration and modernization. This collaboration aims to empower enterprises to break free from legacy technologies and transition to agile, future-ready IT architectures with increased speed, efficiency, and confidence. Ispirer Systems is

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ServitiumCRM by Path Infotech Recognized in the Customer Service Solutions Landscape Report, Q4 2023

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The Forrester report provides an overview of the customer service solutions market, identifying notable vendors and trends shaping customer interactions’ future.    Noida, India, 18 July 2024  Path announced that its flagship product has been recognized as a notable vendor in the highly anticipated Forrester report, The Customer Service Solutions Landscape, Q4 2023. The report,

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