Articles

In my earlier article, The Evolving Face of After-Sales Service: Why OEMs, CIOs, Service Heads & Customers Demand a Paradigm Shift, I spoke about the growing realization that the traditional, reactive model of after-sales service is no longer enough. Customers expect immediacy, enterprises demand cost-efficiency, and CIOs are under pressure to enable digital-first ecosystems. The […]

Data is the foundation of digital transformation. Yet many enterprises are still shackled by aging, monolithic database systems that drain budgets and slow innovation.Open-source databases have emerged not only as viable alternatives to traditional relational database management systems (RDBMS) but also as superior choices in many scenarios. From reducing the total cost of ownership (TCO)

For decades, after-sales service was often outsourced to local dealers or retailers. You’d buy a washing machine or a microwave, and if something went wrong, you’d haul it back to the store or pray someone from the shop would show up. It was a dealer’s job, and service quality varied wildly. Today, after-sales has become

Let me start with something that might sound a little bold: Just having a network firewall today is not enough. And if that’s all you’re relying on to protect your data, you’re more vulnerable than you think. I’ve spoken to countless teams, from startups to enterprises, and the most common response I hear when I

“The average cost of a data breach jumped to USD 4.88 million from USD 4.45 million in 2023” – IBM Cost of a Data Breach Report 2024. Database Security isn’t optional anymore. It’s existential. Your database holds your customer records, your payroll systems, intellectual property, and contractual obligations. When the database houses everything from sensitive

When we think of fraud, our minds typically jump to cybercrime, data breaches, or financial scams. Rarely do we talk about the subtle, slow-leaking fraud happening in field service operations. But what if I told you that this overlooked threat could be quietly draining your revenues, eroding customer trust, and crippling operational efficiency? Field Service

Today, digital transformation is how you stay in the game.And yet, in conversations with peers, clients, and teams, one challenge keeps surfacing: “We have the ideas, but we can’t move fast enough.”Traditional development cycles often get bogged down by limited IT bandwidth, shifting priorities, or budget bottlenecks. I’ve seen it happen more times than I

Over the past few years, I’ve had countless conversations with IT leaders who share a common concern: “Are we truly prepared for a disaster, not just technically, but operationally?” It’s a fair question. Because disasters today don’t always look like floods, fires, or earthquakes. Increasingly, they look like ransomware lockouts, misconfiguration, insider breaches, or even

In today’s rapidly evolving digital landscape, businesses rely on cloud services to drive #innovation, #scalability, and #operational efficiency. However, the convenience and flexibility of the cloud come with a significant challenge: managing costs. As cloud usage grows, so do the associated expenses, often spiraling out of control if not meticulously monitored and managed. This is

Let’s be honest – having rock-solid internal controls isn’t just a box to tick for compliance. It’s the backbone that keeps your operations running smoothly and your assets protected. But we all know how easily things can slip through the cracks. Lack of segregated duties, absent or weak monitoring mechanisms, poor documentation practices, and fragmented