Next Generation Customer Service Management

ServitiumCRM is a best in class, comprehensive Customer Service CRM designed to support end-to-end after sales processes of organizations servicing customers across multi-products and geographies.

Mapped with cross-industry service processes and best practices, ServitiumCRM is currently driving efficiency and responsiveness across the service operations for some of the leading companies across industries like Consumer Durable, Home Appliances, Sanitary ware, Power Management, Water Technologies.

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Customer Speak

We have been using ServitiumCRM for over 3 years now and have been very satisfied with the product and services provided by Path. It's a One-point-solution for all our service offerings and stakeholders, thus ensuring there’s no data loss, duplicity of efforts and improved visibility for business leaders.

The implementation of CRM has helped us manifolds. While the business now have an agility to add new products, branches, ASCs, Engineers, to its network in no time; the Business Admin has rights to configure masters from front end; thus reducing the dependency on IT. The CRM also has checks and validations for leakages and fraud control. It has enabled implementation of standardized Services across all company authorized Centres. Above all, there's an ease of use for our contact centre, service centres and technicians.

We have always found Path's team helpful and open to new ideas for improvement of processes in the CRM.

We wish team Path best wishes for its future endeavour.

Ajit Singh
Head - Service, Orient Electric